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Privacy Policy

Last updated: March 14, 2026

1. Introduction

NeuraCon ("we", "our", "us") is committed to protecting the privacy of our users, clients, and their customers. This Privacy Policy describes how we collect, use, store, and share information when you use our AI-powered sales platform, website, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, and role when you sign up or join the waitlist.
  • Lead Data: Information about leads that you import or sync into the platform, including names, phone numbers, email addresses, budget preferences, and property interests.
  • Communication Data: Call recordings, call transcripts, WhatsApp messages, and chat logs generated through the platform.
  • Payment Information: Billing details processed through our payment partners. We do not store full payment card details.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, clicks, and interaction patterns.
  • Device Information: Browser type, operating system, device type, and IP address.
  • Ad Platform Data: Lead source information from Facebook, Instagram, and Google ad campaigns you connect.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Services.
  • Process AI-powered calls, lead scoring, and qualification workflows.
  • Send brochures, follow-ups, and property details via WhatsApp and other channels as configured by you.
  • Generate analytics, reports, and insights to help you measure campaign performance and ROI.
  • Communicate with you about your account, service updates, and new features.
  • Detect and prevent fraud, abuse, and security incidents.

4. AI and Data Processing

NeuraCon uses artificial intelligence to power voice calls, lead qualification, scoring, and automated responses. As part of delivering and improving these capabilities:

  • Our AI processes call recordings and transcripts to extract intent, sentiment, and qualification data.
  • Aggregated and anonymized insights may be used to improve the overall quality and accuracy of our AI models.
  • The specific scope and terms of data processing — including any use for model improvement — are governed by the service agreement between NeuraCon and each client. Clients retain the right to define the boundaries of how their data is used.
  • We do not sell individual customer or lead data to third parties.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to specific data processing activities, including automated decision-making.
  • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@neuracon.com.

6. Data Sharing

We may share information with:

  • Service Providers: Third-party vendors who help us operate the platform (cloud hosting, telephony, messaging APIs) under strict data protection agreements.
  • Ad Platforms: Facebook, Instagram, and Google for syncing leads — only the data you authorize.
  • Legal Requirements: When required by law, regulation, or valid legal process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption in transit (TLS/SSL) and at rest.
  • Access controls and role-based permissions.
  • Regular security audits and vulnerability assessments.
  • Secure cloud infrastructure with reputable providers.

While we strive to protect your data, no method of transmission or storage is 100% secure. If you become aware of any security issue, please contact us immediately.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide Services. When data is no longer required, we securely delete or anonymize it. Call recordings and transcripts are retained as per the terms of your service agreement.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@neuracon.com